Plan Your Visit

We look forward to welcoming you back beginning August 27, 2020! We've created new guidelines for staff and visitors to follow to ensure a safe and enjoyable experience for everyone. Before you visit, please familiarize yourself with these protocols and other reopening FAQs.

View and download the Museum Map ahead of your visit.

You can find details on the Musuem's Courtesy Code here, and our enhanced cleaning schedule and procedures here.

Hours

What are your updated hours? 

  • The Museum will be open Thursday–Monday (closed on Tuesdays and Wednesdays) 

  • All other days, our hours remain the same: 10am-6pm daily 

  • 10–11am on Thursdays will be a designated hour for seniors and other high-risk individuals.

Ticketing

Will timed tickets be required? 

  • Timed tickets purchased in advance are highly recommended to ensure entry for your visit. 

  • Building capacity is limited and if we reach capacity, your entry time may be delayed. 

  • While some walk-in visits may be possible, we cannot guarantee entry at a specific time due to capacity restrictions, and we strongly recommend advance timed tickets.  

Buy Tickets

Will complimentary admissions passes/discount codes/Groupon passes be honored? 

  • Yes, but we cannot process discount passes online. Please present your discount pass in person to use.  

Accessibility

Will all entrances be available?

  • All visitors will enter at 5th Avenue and leave from 104th Street.

  • Ramp access is available on East 104th Street between Fifth and Madison Avenues.

Will restrooms be available to the public? 

  • Yes. 

Will water fountains be available to the public? 

  • Yes.

Will hand sanitizing stations be available to the public? 

  • Yes. 

Will elevators be open to the public? 

  • Yes, with limited capacity (2 people or one household at a time)  

  • Stairs are also available and will be one direction only per staircase to ensure social distancing. 

Will there be any group tours? 

  • Not at this time. If you are interested, please email groups@mcny.org. Presently, virtual field trips are offered for groups interested in a guided experience from home.

Will there be audio tours? 

  • Yes – audio tours are available to download on own mobile device. 

  • Please bring your own headphones.

Will all exhibitions be open? 

  •  Yes. However, interactive components, such as touchscreens and the Future City Lab will be closed in compliance with New York State guidelines. 

Will there be public programs? 

  • All programs, lectures, and events will remain virtual for the immediate future. Visit our Events Page for the full list of upcoming programs.  

Safety 

What new measures and safety precautions are you putting in place? 

  • Please view the Museum's Courtesy Code here, and our enhanced cleaning plan here

Are masks required to enter? 

  • Yes, masks will be required for all visitors over the age of two 

Will masks be provided? 

  • Please bring your own mask 

What is the capacity of the building? How will you measure and restrict capacity? 

  • The Museum will be operating at 25% capacity.

  • 50 timed tickets are available per half hour; a maximum of 150 people are allowed in the building every 90 minutes.

  •  Timed tickets can be purchased in advance on our website

Will staff be required to wear PPE? 

  • Yes. 

How is the building being ventilated?  

  • The Museum has a state-of-the-art HVAC system that was installed with our recent building renovations, completed in 2016. Our HVAC system runs 24/7, both for the health and safety of visitors and to protect all of the historic objects in the Museum.  

  • While we have always circulated outside air, we will be increasing ventilation rates and the percentage of outdoor air that recirculates into the system. Outside air will be recirculated at a minimum of 20%, and up to 100% outside air when possible.  

  • All outside and indoor recirculating air is always being filtered. Our central air and other HVAC filtration system uses a Minimum Efficiency Reporting Value (MERV) 14 Filter, which exceeds the American Society of Heating, Refrigerating and Air-Conditioning Engineers guidelines.  

Will all staff be working in the building or will they be able to work from home? 

  • Those who are able to work remotely will continue to do so. 

Will health surveys be required for staff? For public visitors? 

  • All staff and contractors will be required to complete self-health surveys before coming to work daily. 

  • When entering the museum, visitors will be asked to confirm that they have not come into contact with COVID-19 in recent days. All visitors are encouraged to stay home if they are feeling ill. 

How will you notify visitors and staff if there is a suspected case of COVID-19? 

  • As timed tickets are purchased through email, we will have contact information for the vast majority of visitors. Visitors will also be encouraged to leave their email address with admissions staff.   

  • Staff will be notified by HR through our internal communications in the event of a suspected case.  

  • If there is a confirmed case of COVID-19, the Museum will inform the NYC Dept. Of Health and follow all required protocols for contact tracing. 

Transportation and Parking

The Museum is located at 1220 Fifth Avenue. Find directions.

Is there parking available near the Museum? 

  • Yes, there are several parking garages nearby as well as street parking available. 

  • Garages: 

    • Mount Sinai Parking – 14 East 103 street (next to NYAM)

    • MPG Parking – 10 East 102 Street – 212-490-3460 

    • MPG Parking – 1568 Madison Avenue (106 Street) – 646-739-0403 

    • Icon Parking (Merit Parking LLC) – 12-14 East 107 Street – 212-722-9498 

  • Street Parking: 

    • Along Fifth Avenue – Metered parking (up to 2 hours) from 8:00am to 7:00pm, except Sundays. No Parking 7:30am-8:00am except Sundays (street cleaning). 

    • 104th Street between 5th and Madison  

      • South Side – No Parking 11:30am-1:00pm Tuesdays and Fridays. 

      • North Side – No Parking 11:30am-1:00pm Mondays and Thursdays. 

    • 103rd street between 5th and Madison 

      • South Side – No Parking 11:30am-1:00pm Tuesdays and Fridays. 

      • North Side – No Parking 11:30am-1:00pm Mondays and Thursdays. 

What are the closest subway and bus stops for the Museum? 

  • 6 train at 103rd 

  • 2/3 trains at 110th St./Central Park North  

  • M1, M2, M3 M4 and M106 bus at 104th St. 

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