FAQs

We've created new guidelines for staff and visitors to follow to ensure a safe and enjoyable experience for everyone. Before you visit, please familiarize yourself with these FAQs.

Ticketing

Will timed tickets be required? 

  • Timed tickets purchased in advance are highly recommended. 

  • Building capacity is limited and if we reach capacity, your entry time may be delayed. 

  • Walk-in visits are possible, but we strongly recommend purchasing timed tickets in advance.  

Buy Tickets

Will complimentary admissions passes/discount codes/Groupon passes be honored? 

  • Yes, but we cannot process discount passes online. Please present your discount pass in person to use.  

Accessibility

Will all entrances be available?

  • Visitors may enter at 5th Avenue.

  • Ramp access is available on East 104th Street between Fifth and Madison Avenues.

Will restrooms be available to the public? 

  • Yes. 

Will water fountains be available to the public? 

  • Yes.

Will hand sanitizing stations be available to the public? 

  • Yes. 

Will elevators be open to the public? 

  • Yes. Stairs access is also available to all floors. 

Will there be any group tours? 

  • Yes, tours must be scheduled in advance. If you are interested, please email groups@mcny.org. In addition, virtual field trips are offered for groups interested in a guided experience from home.

Will there be audio tours? 

  • Yes – audio tours are available to download on your own mobile device. 

  • Please bring your own headphones.

Will all exhibitions be open? 

  •  Yes.  

Will there be public programs? 

Safety 

What new measures and safety precautions are you putting in place? 

  • Please view the Museum's Courtesy Code here, and our enhanced cleaning plan here

How is the building being ventilated?  

  • The Museum has a state-of-the-art HVAC system that was installed with our recent building renovations, completed in 2016. Our HVAC system runs 24/7, both for the health and safety of visitors and to protect all of the historic objects in the Museum.  

  • While we have always circulated outside air, we will be increasing ventilation rates and the percentage of outdoor air that recirculates into the system. Outside air will be recirculated at a minimum of 20%, and up to 100% outside air when possible.  

  • All outside and indoor recirculating air is always being filtered. Our central air and other HVAC filtration system uses a Minimum Efficiency Reporting Value (MERV) 14 Filter, which exceeds the American Society of Heating, Refrigerating and Air-Conditioning Engineers guidelines.  

Transportation and Parking

The Museum is located at 1220 Fifth Avenue. Find directions.

Is there parking available near the Museum? 

  • Yes, there are several parking garages nearby as well as street parking available. 

  • Garages: 

    • Mount Sinai Parking – 14 East 103 street (next to NYAM)

    • MPG Parking – 10 East 102 Street – 212-490-3460 

    • MPG Parking – 1568 Madison Avenue (106 Street) – 646-739-0403 

    • Icon Parking (Merit Parking LLC) – 12-14 East 107 Street – 212-722-9498 

  • Street Parking: 

    • Along Fifth Avenue – Metered parking (up to 2 hours) from 8:00am to 7:00pm, except Sundays. No Parking 7:30am-8:00am except Sundays (street cleaning). 

    • 104th Street between 5th and Madison  

      • South Side – No Parking 11:30am-1:00pm Tuesdays and Fridays. 

      • North Side – No Parking 11:30am-1:00pm Mondays and Thursdays. 

    • 103rd street between 5th and Madison 

      • South Side – No Parking 11:30am-1:00pm Tuesdays and Fridays. 

      • North Side – No Parking 11:30am-1:00pm Mondays and Thursdays. 

What are the closest subway and bus stops for the Museum? 

  • 6 train at 103rd 

  • 2/3 trains at 110th St./Central Park North  

  • M1, M2, M3 M4 and M106 bus at 104th St. 

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